The Serge Hill Project CIC Privacy Policy

Our Correspondence Address

Name: Sue Stuart-Smith
Address: The Dairy Studio, Featherbed Lane, Serge Hill, Bedmond WD5 0RZ
Phone Number: +44 (0)20 7253 2100

The type of personal information we collect

We currently collect and process the following information:

  • Your name, address, email, and phone number
  • Your profession and organisation
  • Any optional details you have provided us about your horticultural experience and/or partnership interest in The Plant Library

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You signed up to become a member of The Plant Library
  • You signed up for newsletters
  • You signed up for a visit
  • You donated to The Serge Hill Project
  • You contacted us about a Volunteering opportunity
  • You contacted us about a Partnership opportunity

We use the information that you have given us in order to maintain a database of members of the Plant Library for the purpose of executing the Friends of the Plant Library program, inviting you to events at The Orchard Barn, or sharing new ways to support us. We may share this information across platforms such as Eventbrite, Mailchimp, and Beacon that support the smooth running of our website.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: Your consent. You can remove your consent at any time. You can do this by contacting

How we store your personal information

Your information is securely stored. We keep your personal data for as long as required for the reasons set out above. We will then dispose your information by deleting it from our records including contact databases on Beacon, Mailchimp, and Eventbrite.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access: You have the right to ask us for copies of your personal information.
  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Serge Hill Project, Featherbed Lane, Serge Hill Lane, Bedmond WD5 0RZ or if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

ICO website: and Helpline number: 0303 123 1113